Maintenance Requests

Reporting Issues & Response Times

We understand that maintenance issues arise, and our goal is to resolve them efficiently.

How to Report a Maintenance Issue

• Log a Request Online – Submit a maintenance request via Console Cloud or email us.

• Emergency vs Non-Urgent –

  • Urgent (e.g., gas leaks, major leaks, electrical hazards): Call us immediately.

  • Non-Urgent (e.g., minor plumbing issues, broken fixtures): Logged requests will be addressed within standard response times.

Response Times

• Urgent Repairs: 24–48 hours

• Non-Urgent Repairs: Up to 14 days depending on priority